How long would you wait for a custom rod?

I ordered a Laguna rod, customized specs, my grandson's name on it, etc, via a store here in SE Texas. It was ordered ~1-1/2 to 2 weeks before Christmas. I paid half down for a deposit. Still no word from the store. I've called ~ once per week to ask about it, and they still don't know me ... we start all over each time I call.



I plan to go to the store and ask for a refund tomorrow. I've already told my grandson I'll just give him the money. He seems ok with that ... sort of a late Christmas gift.